At the bus/tram stop, please signal to the driver to let him/her know you want to travel. It is best to place yourself directly at the first door. This way, our drivers can see directly that you need help. We will be happy to help you get on and off. We are always happy to help you with personalised travel planning.
As a general rule, secure your wheelchair or rollator with the handbrake while driving. If you want to get out, press the stop button in good time. However, do not stand up until the vehicle has come to a complete stop.
The VöV identity card for the visually impaired passengers is valid with the BVB, BLT and AAGL in zones 10, 11, 13 and 15. This gives you the right to travel, as well as to take a person to accompany you and a guide dog, free of charge. The card is available at the counter of the BVB Customer Service Centre at Barfüsserplatz (Barfi).
You can find informations about current restrictions on our offer due to construction sites, here (in German).
Passengers with manual wheelchairs
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| Tram network | Our low-floor Combino and Flexity trams are equipped with a folding access ramp. Folding ramps and spaces for wheelchairs are located by the second door. All our other tram designs have at least low-floor access but no folding ramp. | |
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| Bus network | There are buses with a folding ramp for ease of access on all our routes. All buses (except those on routes 35/45 and part of route 42) are standard or articulated buses and can be lowered at the kerb of the bus stop. | |
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Passengers with electric wheelchairs
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| Tram network | Our low-floor Combino and Flexity trams are equipped with a folding access ramp. Folding ramps and spaces for wheelchairs are located by the second door.
The use of this folding ramp is possible at most stops. These stops are identified with a blue wheelchair symbol either on the pole or on the stop’s sign itself. To help you plan your journey in advance, you can find the relevant leaflet here (in german) with all the information you need about the folding ramp capability of BVB stops. This brochure is continuously being updated (current version: june 2022). You can also get the leaflet at our Customer Centre at Barfüsserplatz (Barfi) or from your Driver. All our other tram designs have at least low-floor access but no folding ramp. For this reason, it is not possible to transport passengers in electric wheelchairs on these vehicles for reasons of safety. We are always happy to help you with personalised travel planning. |
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| Bus network | There are buses with a folding ramp for ease of access on all our routes. All buses (except those on routes 35/45 and part of route 42) are standard or articulated buses and can be lowered at the kerb of the bus stop.
The use of this folding ramp is possible at most stops. These stops are identified with a blue wheelchair symbol either on the pole or on the stop’s sign itself. To help you plan your journey in advance, you can find the relevant leaflet here (in german) with all the information you need about the folding ramp capability of BVB stops. This brochure is continuously being updated (current version: june 2022). You can also get the leaflet at our Customer Centre at Barfüsserplatz (Barfi) or from your Driver. |
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Passengers with a rollator
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| Getting on board
Getting of |
Passengers with a rollator should use the doors marked with the wheelchair logo.
If there is a difference in height between the vehicle and the stop edge, it is recommended to step out of the vehicle backwards and then place the rollator on the stop edge (see also this video (in german)). |
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Passengers with impaired vision
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| Getting on board | Wait at the bus/tram stop by the first door. The driver will tell you the route number and the direction as you are boarding. In the vehicle, the stops will be announced over the public address system in standard German. | |
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| Interruptions to service | In the event of any interruption to our services, we will inform you over the public address system at major interchange stops (SBB railway station, Bankverein, Barfüsserplatz, Marktplatz, Claraplatz, Badischer Bahnhof etc.). | |
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| Ticket machines | Our ticket machines have a special mode for the visually impaired. Touching the top right causes the display to zoom automatically. | |
