At the bus or tram stop, please signal to our driver that you wish to be transported by hand. It is best to stand directly by the first door. This way, our driver can see directly that you need help. We will be happy to help you get on and off the bus. We are also happy to help you with your individual journey planning.
You can find our current folding ramp brochure (as of April 2024, in german) here.
Shuttle service (valid since January 1, 2024): It is possible to use the folding ramp at most stops on our network. If you would like to use a stop where it is not possible to use a folding ramp (according to the folding ramp brochure or SBB timetable app), you can use our shuttle service. This shuttle service will take you to a near stop where boarding is possible with a folding ramp or autonomously.
Please register your journey at least two hours in advance with the Contact Center Handicap (0800 007 102, free of charge from Switzerland, available daily from 5 a.m. to midnight).
All further information on the shuttle service can be found in the SBB “Barrier-free travel” brochure (in german) or on the SBB website.
As a general rule: secure your wheelchair or rollator with the handbrake during the journey. If you want to get off, press the stop button in good time. However, do not get up until the vehicle has come to a complete stop.
You can find informations about current restrictions on our offer due to construction sites, here (in German).
Passengers with manual wheelchairs
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| Tram network | Our low-floor Combino and Flexity trams are equipped with a folding access ramp. Folding ramps and spaces for wheelchairs are located by the second door. All our other tram designs have at least low-floor access but no folding ramp. | |
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| Bus network | There are buses with a folding ramp for ease of access on all our routes. All buses (except those on routes 35/45 and part of route 42) are standard or articulated buses and can be lowered at the kerb of the bus stop. | |
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Passengers with electric wheelchairs
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| Tram network | Our low-floor Combino and Flexity trams are equipped with a folding access ramp. Folding ramps and spaces for wheelchairs are located by the second door.
The use of this folding ramp is possible at most stops. These stops are identified with a blue wheelchair symbol either on the pole or on the stop’s sign itself. To help you plan your journey in advance, you can find the relevant leaflet here (in german) with all the information you need about the folding ramp capability of BVB stops. This brochure is continuously being updated (current version: april 2024). You can also get the leaflet at our Customer Centre at Barfüsserplatz (Barfi) or from your Driver. All our other tram designs have at least low-floor access but no folding ramp. For this reason, it is not possible to transport passengers in electric wheelchairs on these vehicles for reasons of safety. We are always happy to help you with personalised travel planning. |
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| Bus network | There are buses with a folding ramp for ease of access on all our routes. All buses (except those on routes 35/45 and part of route 42) are standard or articulated buses and can be lowered at the kerb of the bus stop.
The use of this folding ramp is possible at most stops. These stops are identified with a blue wheelchair symbol either on the pole or on the stop’s sign itself. To help you plan your journey in advance, you can find the relevant leaflet here (in german) with all the information you need about the folding ramp capability of BVB stops. This brochure is continuously being updated (current version: april 2024). You can also get the leaflet at our Customer Centre at Barfüsserplatz (Barfi) or from your Driver. |
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Passengers with a rollator
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| Getting on board
Getting of |
Passengers with a rollator should use the doors marked with the wheelchair logo.
If there is a difference in height between the vehicle and the stop edge, it is recommended to step out of the vehicle backwards and then place the rollator on the stop edge (see also this video (in german)). |
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Passengers with impaired vision
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| Getting on board | Wait at the bus/tram stop by the first door. The driver will tell you the route number and the direction as you are boarding. In the vehicle, the stops will be announced over the public address system in standard German. | |
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| Interruptions to service | In the event of any interruption to our services, we will inform you over the public address system at major interchange stops (SBB railway station, Bankverein, Barfüsserplatz, Marktplatz, Claraplatz, Badischer Bahnhof etc.). | |
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| Ticket machines | Our ticket machines have a special mode for the visually impaired. Touching the top right causes the display to zoom automatically. | |
